Privacy Policy

Karkeya's Privacy Policy
Your Data, Our Responsibility

The information you provide on Karkeya is completely secure. We never sell your personal data to third parties. In this Privacy Policy, we are fully transparent about what data is collected, how it is used, and what your rights are.

Last Updated: January 2026
Table of contents
Contact our support team for any questions about your data.
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Your privacy is our top priority at Karkeya. This Privacy Policy explains how Karkeya collects, stores, uses, and protects your personal information. By using our website or mobile app, you agree to this Privacy Policy.

We believe every user should have full control over their own data. That is why Karkeya's Privacy Policy is written in plain, straightforward language — so you can clearly understand exactly what we do with your information.

Our Core Commitments: Karkeya never sells, rents, or shares your personal information with third parties for advertising purposes.
1

What Information We Collect

When you register and use Karkeya's services, certain information is collected from you. This is done solely to provide you with a safe, improved, and personalized experience. Below is a detailed breakdown of the types of information we collect:

Data type Example Purpose of Collection
Identity information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email, mobile number, address Account Registration & Support
Financial Information Payment method, transaction history Deposit/Withdrawal processing
Technical information IP address, device type, browser Security & fraud prevention
Gaming information Betting history, session duration Responsible gaming monitoring
  • Voluntarily Provided Information: What you provide through the registration form, KYC uploads, or by contacting support.
  • Automatically Collected Information: Automatically collected via cookies and log files while you use the platform.
  • Information received from third parties: Verification data received from payment gateways or identity verification agencies.
2

How We Use Your Information

Karkeya uses your information only for specific, legitimate purposes. We never use your data for unrelated activities without your consent. Below is a clear description of each purpose for which we use your information:

  • Account Management: To create your profile, verify logins, and maintain account security.
  • Financial Transactions: For processing deposits and withdrawals, preventing money laundering, and ensuring compliance with financial regulations.
  • Customer support: To handle your complaints, questions, and issues, and to manage support tickets.
  • Platform development: To analyze user experience and further improve Karkeya's services.
  • Notifications & promotions: To send you relevant offers and updates, with your consent.
  • Legal Compliance: For meeting regulatory requirements and supporting fraud investigations.
  • Responsible gaming: To monitor your gaming patterns, identify problematic behavior, and provide assistance where needed.
Marketing Communications: If you do not wish to receive promotional messages from Karkeya, you can unsubscribe at any time from your account settings.
3

Data protection & security measures

Karkeya uses industry-leading security technology to protect your personal information. Our security team monitors servers around the clock and detects any unusual activity immediately.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
  • Encrypted Storage: All stored sensitive data is protected with AES-256 encryption.
  • Restricted Access: Only authorized personnel have access to specific data.
  • Regular audits: Regular security audits are conducted by independent third parties.
  • Firewall protection: Advanced firewall and DDoS protection systems are in place.
In the event of a data breach: In the event of a security breach, Karkeya will notify affected users within 72 hours and take immediate corrective action.

We take every reasonable step to protect your data, but no internet transmission is completely secure. You are also responsible for using a strong password and keeping your login credentials confidential.

4

Cookie Policy & Tracking Technologies

Karkeya uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. They remember your preferences and help personalize your experience on the platform.

Cookie Controls: You can disable non-essential cookies at any time through your browser settings. However, some features may become limited as a result.
5

Sharing data with third parties

Karkeya never sells your personal data. However, limited information may be shared with trusted partners to deliver specific services. All such sharing is governed by strict confidentiality agreements.

  • Payment processor: Approved payment gateways including bKash, Nagad, and Rocket — used solely to process transactions.
  • KYC Verification Provider: With authorized agencies for identity verification and age validation.
  • Regulatory authority: Limited data may be shared in response to valid requests from licensing authorities or law enforcement agencies.
  • Cloud service provider: For secure data hosting and backup — under a confidentiality agreement.
  • Analytics services: With analytics providers using anonymized and aggregated data to improve our services.
What We Do Not Do: Karkeya never sells, rents, or transfers your personal information to advertisers, data brokers, or any other third party for commercial purposes.

For international data transfers, Karkeya ensures that adequate data protection measures are in place in the recipient country and that appropriate legal safeguard agreements are established.

6

Data retention & your rights

Karkeya retains your information only for as long as necessary. After account closure, certain data may be kept for up to 5 years to meet legal obligations. After that, it is securely deleted.

You have the following rights regarding your personal information:

Right to access

The right to know what information we hold about you.

Right to Rectification

The right to correct inaccurate or outdated information.

Right to Erasure

Request deletion of your data when certain conditions are met.

Right to restrict processing

Request to restrict the processing of your data under certain circumstances.

Right to portability

The right to receive your information in a clear, portable format.

Right to Object

The right to object to your data being used for marketing or profiling purposes.

To exercise your rights: To exercise any of the above rights, please contact our support team. We will aim to respond within 30 days. Identity verification may be required.
7

Policy changes & contact

Karkeya reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you via your registered email and post a clear notice on the website. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy or concerns about your data, please get in touch with us. Our dedicated privacy team is ready to answer all your queries.

  • Email: [email protected]
  • Live Chat: Click the chat button in the bottom-right corner of the website — support is available 24/7.
  • FAQ: For answers to common questions, visit our FAQ Page View.
Last Updated: This Privacy Policy was last reviewed in January 2026 and is in line with current legal requirements.
Why Karkeya Is Trusted

The Core Pillars of Our Privacy Protection

At Karkeya, we follow the highest industry standards to keep your information safe.

End-to-End Encryption

Every transaction and piece of personal data is protected with 256-bit SSL encryption. No hacker or third party can read it.

Regular third-party audits

Independent security experts regularly test Karkeya's systems. Any vulnerabilities identified are addressed immediately.

KYC & Identity Protection

Your identity documents are stored securely. Only authorized personnel can access this information.

No data selling

Karkeya never sells your personal data to advertisers or data brokers — that is our commitment.

User controls

You can view, correct, or request deletion of your information at any time. Your data, your decision.

Marketing Opt-Out

You can opt out of promotional messages at any time through your settings — no hassle.

18+ Adults Only

Karkeya's services are for users aged 18 and above only. Gaming is never a substitute for income. Play responsibly and within your means.

Read the responsible gaming guidelines
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